Customer Service

 The Merchant of Prato thanks you for shopping
on Biffy & Bo Teddy Bears Shoppe. 

Biffy & Bo Teddy Bear ShoppeOrdering Information:

IN STOCK products will be shipped out within 4 business days. Preorders will arrive to you in approximately 6-8 weeks from the time of your order.

You may order through our Web site using our Secure Ordering System. You may also order by calling us Toll Free: 866-813-1879 between 9-6pm EST. We accept VISA, MasterCard, American Express, Discover, PayPal & Amazon Pay. 

Payments:

We accept Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay. Your credit card statement will read Merchant of Prato.

Shipping:

Al orders are shipped USPS or FEDEX Ground (United States Postal Service) with delivery confirmation; so someone may need to sign for your order when it arrives.

We strongly suggest that you ship to your place of business, since normally no one will be home at your home address during the day to sign for your package.

International Shipping:

We will only ship orders under $400 to International designations.
**Our shipping fees do NOT include an Duty that your country may impose.

Return Policy:

Merchant of Prato, Inc. offers a 30 day satisfaction guarantee. You may return, within 30 days of delivery, any item that you purchased. A full refund of the purchase price (minus shipping and handling charges, unless the return is a result of our error) will be issued upon our receipt of your returned merchandise.

The customer will incur all shipping and insurance costs to and from Merchant of Prato, Inc., so be sure that you are confident about your purchase. These costs are non-recoverable.

If you need to return an item after your receive it, you may return it for a full refund. We encourage you not to use or alter the merchandise until you are 100% satisfied. Refunds not be issues for used or altered merchandise. To return your item:

  1. Mail the item back to us.
  2. The merchandise must be insured for the purchase price.
  3. The returned merchandise must be in its original condition.

Your credit card will be credited upon us receiving the returned merchandise.

Errors and Omissions Policy

Merchant of Prato, Inc. reserves the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.

 
Merchant Of Prato, Inc.
PO Box 463, Buckeystown, Maryland 21717
Phone: 866-813-1879
info@merchantofprato.com